Welcome to Key of Hearts. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not attempt to gain unauthorized access to the website, its systems or another customer’s information.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, minor differences in product appearance, packaging or color may occur.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, reject or cancel an order in certain circumstances, including product availability, pricing errors, suspected fraudulent activity or incorrect order information.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where applicable, cancel an affected order.

5. Payment

Orders must be paid using the payment methods made available during checkout.

For Cash on Delivery orders, the customer is responsible for accepting and paying for the order upon delivery.

6. Shipping

We aim to dispatch and deliver orders within the applicable estimated timeframe. However, delivery dates may vary due to courier delays, incorrect addresses, public holidays, weather conditions or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Returns, replacements and refunds are subject to our Shipping & Returns Policy.

Customers should contact us before sending any product back.

8. Personal Use

Our products are intended for personal hair-care use and should be used according to the instructions provided with the product.

Individual results may vary. We do not guarantee specific hair-growth results because results can differ depending on individual factors.

9. Medical Disclaimer

Our products are intended for cosmetic and hair-care purposes and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

If you have a medical condition, severe scalp irritation, allergies or concerns regarding hair loss, consult an appropriately qualified healthcare professional before using a new product.

10. Intellectual Property

All website content, including text, graphics, logos, images, product names, designs and other materials, is owned by or licensed to Key of Hearts unless otherwise stated.

You may not copy, reproduce, distribute or commercially use our content without prior written permission.

11. Limitation of Liability

To the extent permitted by applicable law, Key of Hearts shall not be responsible for losses resulting from misuse of products, incorrect information provided by customers, courier delays or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded.

12. Changes to These Terms

We may update or modify these Terms & Conditions from time to time. Updated terms will be posted on this page, and continued use of the website after an update constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or our policies, please contact us using the contact information available on the Key of Hearts website.

Last Updated: July 13, 2026